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EXPERTISE

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We understand cruise retail

The Cruise Retail Academy is a truly unique resource for you.  We have created a community to try and solve one of the key challenges in our industry.  "How can you effectively train and connect cruise retail professionals across the globe who are continually changing, moving & having to adapt?"  By connecting our members directly with the best brand training, brand contacts, leaders, onboard positions and other useful motivating tools, we can help to provide you easy, efficient and cost-effective solution to support your business potential in the sector.  And then we can share the good news far and wide!

 

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Cruise Retail

Strategy

We understand the importance of having a strategy designed and refined to meet the requirements of the cruise sector.  That's why we can partner with your brand.   We will start by auditing the brand and showing simply the readiness, the requirements and the changes needed.  From there, we can work with your team to to develop a customized ongoing training and support plan that includes achieving an accredited service style, selling skills, and event setup, all with the goal of creating a network of passionate and motivated brand ambassadors that truly can represent your organization.  Once trained, we can work together to create an agreed acreditation programme specifically designed for your brand which our members can use to enhance their skills in the cruise retail sector.

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Brand Academy

Brands who train the most effectively achieve the highest sales in the cruise retail industry.  Our online Brand Academy is designed to help your business strengthen performance by empowering the sales people who will be the face of your brand. Our members will be able to attend your specifically-tailored brand workshop and gain firsthand knowledge on your brand.  We offer many different options for you to tailor your training to the most eager audience.  We offer you a much more cost effective and efficient way of training in our industry, sign up for our workshop plan today and give your brand a competitive advantage over the rest of your sector.

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Brand Events

Looking for a partner who can help you create a standout brand event? Look no further than our Brand Events. We will work with you every step of the way to ensure that we can create a successful concept. We understand what it takes to build a strong brand presence and how cruise passengers love to interact.  We can therefore provide a bespoke solution that meets your needs. Whether you are looking to provide a plug and play solution to the cruise retail operator or simply want to create a unique and impactful one-off event, we can help.

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Sharing your Success

At the heart of building a community, we passionately believe in sharing success across the industry.  We will make sure that your brand success and all accredited professionals are properly recognised and celebrated across social media.  We have a strong presence on key channels and we plan to use our ability to connect directly with the onboard teams to make sure we share good news far and wide.  If you want to be part of this community, then we are waiting for you! 

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Strong social media presence 

Effective & efficient industry training

Global reach of motivated professionals

Increase sales and strategic sector strength

Bespoke to your brand needs

What's on at the Academy

  • LOUIS XIII COGNAC ACADEMY (On-trade Live Session)
    LOUIS XIII COGNAC ACADEMY (On-trade Live Session)
    Wed, 11 Sept
    Webinar
    11 Sept 2024, 14:30 – 15:30 BST
    Webinar
    11 Sept 2024, 14:30 – 15:30 BST
    Webinar
    Our LOUIS XIII cognac was born in the heart of Grande Champagne, the birthplace of the most precious eaux-de-vie. Let yourself be transported on a journey through time, where centuries of history and know-how are revealed to you in this unique cruise industry academy.
  • LOUIS XIII COGNAC ACADEMY (Retail Live Session)
    LOUIS XIII COGNAC ACADEMY (Retail Live Session)
    Wed, 11 Sept
    Webinar
    11 Sept 2024, 16:00 – 17:00 BST
    Webinar
    11 Sept 2024, 16:00 – 17:00 BST
    Webinar
    Our LOUIS XIII cognac was born in the heart of Grande Champagne, the birthplace of the most precious eaux-de-vie. Let yourself be transported on a journey through time, where centuries of history and know-how are revealed to you in this unique cruise industry academy.
  • SERVICE & SELLING SKILLS in Cruise Retail - Webinar
    SERVICE & SELLING SKILLS in Cruise Retail - Webinar
    Fri, 13 Sept
    Webinar
    13 Sept 2024, 15:00 – 16:00 BST
    Webinar
    13 Sept 2024, 15:00 – 16:00 BST
    Webinar
    Come and learn the key techniques needed for successful service and selling in the cruise retail industry. We talk you through some of the top tips to begin your sales journey onboard cruise ships.
  • WELCOME ONBOARD! Cruise Retail Academy Introduction Webinar
    WELCOME ONBOARD! Cruise Retail Academy Introduction Webinar
    Fri, 20 Sept
    Webinar
    20 Sept 2024, 15:00 – 16:00 BST
    Webinar
    20 Sept 2024, 15:00 – 16:00 BST
    Webinar
    If you have just signed up for the Cruise Retail Academy, please come and join this welcome session to learn what the network is all about!
  • LOUIS XIII COGNAC ACADEMY (On-trade Live Session)
    LOUIS XIII COGNAC ACADEMY (On-trade Live Session)
    Tue, 24 Sept
    Webinar
    24 Sept 2024, 14:30 – 15:30 BST
    Webinar
    24 Sept 2024, 14:30 – 15:30 BST
    Webinar
    Our LOUIS XIII cognac was born in the heart of Grande Champagne, the birthplace of the most precious eaux-de-vie. Let yourself be transported on a journey through time, where centuries of history and know-how are revealed to you in this unique cruise industry academy.
  • LOUIS XIII COGNAC ACADEMY (Retail Live Session)
    LOUIS XIII COGNAC ACADEMY (Retail Live Session)
    Tue, 24 Sept
    Webinar
    24 Sept 2024, 16:00 – 17:00 BST
    Webinar
    24 Sept 2024, 16:00 – 17:00 BST
    Webinar
    Our LOUIS XIII cognac was born in the heart of Grande Champagne, the birthplace of the most precious eaux-de-vie. Let yourself be transported on a journey through time, where centuries of history and know-how are revealed to you in this unique cruise industry academy.
  • CREATING CRUISE PLANS THAT DRIVE SALES
    CREATING CRUISE PLANS THAT DRIVE SALES
    Fri, 27 Sept
    Webinar
    27 Sept 2024, 15:00 – 16:00 BST
    Webinar
    27 Sept 2024, 15:00 – 16:00 BST
    Webinar
    Learn all about one of the key principles of cruise retailing in a workshop dedicated to how cruise plans work and why they are so important. You will learn about the top 10 tips on what to include, why they change the potential to achieve strong sales, and how to build one from scratch.
  • CV WORKSHOP
    CV WORKSHOP
    Fri, 11 Oct
    Webinar Workshop
    11 Oct 2024, 15:00 – 16:00 BST
    Webinar Workshop
    11 Oct 2024, 15:00 – 16:00 BST
    Webinar Workshop
    Come along to our CV skills workshop where we will talk you through how to make the perfect CV to make an impact, what to include, how to format it, what to miss out on.
  • WHAT IS CRUISE RETAIL?
    WHAT IS CRUISE RETAIL?
    Fri, 18 Oct
    Webinar
    18 Oct 2024, 15:00 – 16:00 BST
    Webinar
    18 Oct 2024, 15:00 – 16:00 BST
    Webinar
    Come and learn all about the world of cruise retail in this 1 hour introductory session telling you all the insider secrets about shopping on cruise ships. Ask questions on what you wanted to always know, and let us enlighten you a little bit!
  • CRUISE RETAIL BUDGETING & FINANCE - THE BASICS!
    CRUISE RETAIL BUDGETING & FINANCE - THE BASICS!
    Fri, 25 Oct
    Webinar
    25 Oct 2024, 15:00 – 16:00 BST
    Webinar
    25 Oct 2024, 15:00 – 16:00 BST
    Webinar
    Learn all about how plans are built, how targets are set and all the basics of cruise retail budgets and finance. What is PPD? What is margin? How are sales targets made? We will cover all the basics at this session.
  • PRESENTATION SKILLLS Workshop
    PRESENTATION SKILLLS Workshop
    Fri, 01 Nov
    Webinar
    01 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    01 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    Come and join in a webinar where we will look at the skills needed for successful presentations, either in-person or online. Let us go through some of the top ways you can improve your confidence and communication to ensure that when you are presenting in front of an audience, you are ready!
  • INTERVIEWING SKILLS Workshop - Cruise Retail
    INTERVIEWING SKILLS Workshop - Cruise Retail
    Fri, 08 Nov
    Webinar
    08 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    08 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    Learn how to prepare for interviews. What do i prepare? How should I be? What questions should i ask? Tips & techniques from industry experts on how to best prepare for your interview.
  • SERVICE & SELLING SKILLS in Cruise Retail - Webinar
    SERVICE & SELLING SKILLS in Cruise Retail - Webinar
    Fri, 15 Nov
    Webinar
    15 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    15 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    Come and learn the key techniques needed for successful service and selling in the cruise retail industry. We talk you through some of the top tips to begin your sales journey onboard cruise ships.
  • CREATING CRUISE PLANS THAT DRIVE SALES
    CREATING CRUISE PLANS THAT DRIVE SALES
    Fri, 22 Nov
    Webinar
    22 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    22 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    Learn all about one of the key principles of cruise retailing in a workshop dedicated to how cruise plans work and why they are so important. You will learn about the top 10 tips on what to include, why they change the potential to achieve strong sales, and how to build one from scratch.
  • WELCOME ONBOARD! Cruise Retail Academy Introduction Webinar
    WELCOME ONBOARD! Cruise Retail Academy Introduction Webinar
    Fri, 29 Nov
    Webinar
    29 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    29 Nov 2024, 15:00 – 16:00 GMT
    Webinar
    If you have just signed up for the Cruise Retail Academy, please come and join this welcome session to learn what the network is all about!
  • CV WORKSHOP
    CV WORKSHOP
    Fri, 06 Dec
    Webinar Workshop
    06 Dec 2024, 15:00 – 16:00 GMT
    Webinar Workshop
    06 Dec 2024, 15:00 – 16:00 GMT
    Webinar Workshop
    Come along to our CV skills workshop where we will talk you through how to make the perfect CV to make an impact, what to include, how to format it, what to miss out on.
  • Brand Academy - Liquor Specialist Training
    Brand Academy - Liquor Specialist Training
    Date and time is TBD
    Online Workshop
    Date and time is TBD
    Online Workshop
    Date and time is TBD
    Online Workshop
    Watch this space as we partner with top liquor brands to bring you all their best training directly to you.
  • Brand Academy - Fine Watches Training
    Brand Academy - Fine Watches Training
    Date and time is TBD
    Webinar
    Date and time is TBD
    Webinar
    Date and time is TBD
    Webinar
    Watch this space for seminars about fine watches, brand history, novelties and information
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